Returns & Exchanges

At MATCHADO, we stand behind the quality of our premium matcha and tea accessories. If you are not completely satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare Your Package

  Ensure that the matcha tins or accessories are in their original, unopened packaging and securely placed in a shipping box to prevent damage.

• 3.
  Ship to MATCHADO

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.